FAQ

Is everything that you make really natural?

Yes! We use the finest natural ingredients we can find. This includes herbs, butters, clay, sea salts, and natural oils. We support the indigenous use national resources in our island home to sustain our production. 

 

Are your products Vegan?

 

Our line is 100% Vegan with No animal testing whatsoever. We love animals, and it is very important for us to stay cruelty-free.

 

Where do you source your materials from?

 

The majority of our raw materials are sourced from our island home or across the Caribbean. What we cannot find within the region we source from the United States from suppliers who are organically certified.  Our ethics is one of our driving ethos and so our sources must align with them.  

 

What is the shelf life of your products?

 

Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products do have a shelf life, typically 12-24 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. All of our liquid products include a totally natural preservative called Leucidal (Radish Root Ferment). We also use Vitamin E in most of our products for its ability to extend the natural shelf life and keep the oils in their freshest and most potent form.

 

In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. See our Contact page for email addresses.

 

When is the best time to apply the facial oil? Can I wear makeup over facial oil?

 

We recommend applying our facial oils after cleansing and toning, morning and night. They are meant to take the place of a cream moisturizer and you should not need another moisturizer if you use the correct amount of facial oil. Your face does not need to be completely dry to apply facial oil, in fact, it is helpful and increases fast absorption and spreadability if your face is slightly damp.

You can wear makeup over facial oil. Let your skin absorb the oils for 3–5 minutes before applying makeup since the oil does need time to sink in. If your skin feels oily after this, you are using too much facial oil. If your skin feels dry and you want more moisture, you are probably not using enough facial oil. The oil should absorb in fully and not leave any greasy/oily feeling at all. Your skin will feel hydrated and soft/smooth after applying the correct amount. Most people need 3–5 drops — please adjust accordingly to your skin’s individual needs.

 

What if my Toner/Post Shave Tonic looks cloudy?

Toners, Serums and Post Shave Tonic all contain Aloe and Sea Moss Water. Since this is a natural, unprocessed ingredient, every batch of Aloe Water that we make can vary slightly in cloudiness, resulting in variations of cloudiness/clarity in each batch of Toners and Post Shave Tonic that we make. This cloudiness does not make the product less effective or less pure, it is simply a result of the natural look of the Aloe Water and Sea Moss Water themselves.

Do your products contain any nut oils?

Yes, some of products contain Argan Oil, Coconut Oil and Almond Oil. The labels of the products containing these oils feature allergy information that list these oils as ingredients for your perusal so that you may make an informed decision while purchasing our products for you and your family's use.  We also recommend consulting your doctor first if you have a nut allergy.

 

Where can I buy your products in my area?

You can buy them in St. Kitts, Trinidad and Barbados . We update these lists frequently with new stockists. 

Can your hair products be used on my processed hair?

Yes our products can be used on processed hair as well as natural hair.

Are your products safe to use on children?

 

Our products are safe to use on children.  

Your shipping rates seem high, why is that? 

Please note that we are located in the Caribbean and so shipping rates to some countries and or islands may be high as logistics allow. Additionally our food products are enclosed in all glass vessels, and can become quite heavy. We take every measure to safely package our ingredients to your doorstop to ensure safe arrival and hence shipping may be slightly higher than one might expect.

How soon can I expect my order?

After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs. 

Please note you will be notified once your package is shipped. For Regional Orders: Please allow up to three weeks for your order to arrive after shipping if sea shipping is chosen as your shipping method. There are instances when a package may arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.

Are your products made in the U.S.?

No, all of our products are made in our small production facility in St. Peters, St. Kitts, located in the Eastern Caribbean. 

  

Where do we ship to?

 

We ship world wide using multiple shipping options. Please choose which rate and option best works for you. Currently we can only ship our cosmetic products to the US. We will notify you once our food products can be shipped state side.

 

What order do I apply the skincare products in?

Start by cleansing your face with one of our bar soaps. Follow with a spritz or two of our Facial Mist, which will remove any impurities remaining after cleansing, tighten pores, and prepare your face for better moisture absorption. Follow with one of our facial oils or facial cream, and wait 3 to 5 minutes before applying makeup, in order to allow the facial oil or cream moisturizer to set into skin. If you use an SPF (which you should!), apply that after the facial oil and before the makeup. Please note our facial cream do contain zinc oxide which is a known SPF.


Can I use more than one discount code at checkout?

At this time, we can only allow one discount code per order. 

Is it safe to use your products alongside Retinol products?

Our products contain nurturing, hydrating and nourishing ingredients that support the health and resiliency of skin that is exposed to retinol products. 

© 2017 Sugar Town Organics | Small- Batch, Artisanal Food and Cosmetics | St. Peters, St. Kitts | 869-465-9108 |  Proudly created using Wix.com

Nothing

artificial

No

GMO

Our Standards

Small 

Batch

What our customers are saying...

Memberships